Metro Vape Mall FAQ

Your questions answered. Everything you need to know about ordering premium disposable vapes from our mall.

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Age Verification (21+)

In strict compliance with US Federal Law, you must be at least 21 years of age to purchase any electronic vaporization products.

Metro Vape Mall utilizes rigorous age verification processes at checkout. Sales to minors are strictly prohibited and legally pursued.

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Shipping Charges & Delivery

Dispatch Time: Our dedicated team processes and dispatches all orders within 1 business day of receiving cleared payment. You will receive a tracking number as soon as your package ships.

Shipping Rate: We offer Flat Rate Express Shipping for $13 across all eligible states.

Important: It is the customer's responsibility to ensure the shipping address provided is 100% accurate (including unit number, city, state, and zip code) to prevent misdeliveries or delays.

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What happens after I place an order?

  • Order Confirmation: Once your order is successfully placed, you will receive an automated order confirmation email containing your details.
  • Need to make a change? If you spot any errors in your shipping information, please contact our customer service immediately at [email protected] before dispatch.
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Where can I view my receipt?

You can easily find your order information by logging into your web account at metrovapemall.com:

  1. Log in to your account and go to "My Account".
  2. Select "Order History" to view your purchase and payment information.

*We will also send you a detailed email with billing and tracking details once your order has shipped. If you cannot find the email, please double-check your spam or junk folder.

Need further assistance?

If you couldn't find the answer you're looking for, the Metro Vape Mall support team is ready to help.

Email Support